Refund Policy

Last Updated: January 1, 2025

1. General Policy

NOVALUX GOODS LLC ("we," "us," "our," or "Company") provides digital products and online services. Due to the nature of digital products, which can be immediately downloaded and accessed, our general policy is that all sales are final.

However, we understand that exceptional circumstances may arise. This Refund Policy outlines the specific situations in which refunds may be granted.

2. Company Information

NOVALUX GOODS LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Phone: +1 (307) 310-4105
Email: contact@novaluxgoods.online

3. When Refunds Are Available

Refunds may be considered in the following circumstances:

3.1 Product Not Delivered

If you have not received your digital product after purchase due to a technical error on our part, you may be eligible for a full refund. Please contact us within 7 days of purchase with your order number and details of the issue.

3.2 Defective or Non-Functioning Product

If a digital product you purchased is defective, corrupted, or does not function as described, you may be eligible for a refund or replacement. Please contact us within 14 days of purchase with:

  • Your order number
  • Description of the defect or issue
  • Screenshots or evidence of the problem

3.3 Duplicate Purchase

If you accidentally purchased the same product twice, we will refund the duplicate purchase upon verification. Contact us within 7 days of the duplicate purchase.

3.4 Technical Incompatibility

If a product is incompatible with your software and this incompatibility was not clearly stated in the product description, you may be eligible for a refund. This must be reported within 7 days of purchase.

4. When Refunds Are NOT Available

Refunds will NOT be granted in the following situations:

  • Change of Mind: Simply changing your mind about a purchase
  • Downloaded Products: Products that have been successfully downloaded or accessed
  • Time Limit Exceeded: Requests made more than 14 days after purchase (except for defective products as outlined above)
  • Incorrect Purchase: Purchasing the wrong product due to user error (unless it's a duplicate purchase)
  • Insufficient System Requirements: Failure to meet system requirements that were clearly stated
  • Product Usage: Products that have been used in projects or modified
  • Account Sharing: Violations of our Terms of Service, including sharing accounts or products

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact us at:

Email: contact@novaluxgoods.online
Phone: +1 (307) 310-4105

Include the following information in your request:

  • Your order number or transaction ID
  • Date of purchase
  • Product name
  • Reason for refund request
  • Supporting documentation (if applicable)

5.2 Review Process

We will review your refund request within 5-7 business days. We may contact you for additional information if needed.

5.3 Refund Approval

If your refund is approved:

  • Refunds will be processed to the original payment method used for the purchase
  • Processing time may take 5-10 business days depending on your payment provider
  • You will receive an email confirmation once the refund has been processed
  • Your access to the product will be revoked upon refund approval

5.4 Refund Denial

If your refund request is denied, we will provide a clear explanation of the reason. You may contact us if you have additional questions or concerns.

6. Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to:

  • Immediately suspend or terminate your account
  • Block future purchases from your account
  • Pursue collection of any fees or costs associated with the chargeback

We strongly encourage you to contact us first to resolve any issues before initiating a chargeback.

7. Product Replacements

In some cases, we may offer a replacement product instead of a refund, particularly for:

  • Defective products (if a corrected version is available)
  • Technical compatibility issues (if an alternative format is available)

You will be notified if a replacement is available as an alternative to a refund.

8. Subscription Services

If you have purchased a subscription service:

  • You may cancel your subscription at any time
  • Cancellation will take effect at the end of the current billing period
  • No refunds will be provided for the current billing period
  • You will retain access until the end of the paid period

9. Special Promotions

Products purchased during special promotions, sales, or bundle offers are subject to the same refund policy. Refunds for bundles will be prorated based on the individual product values.

10. Currency and Processing

All refunds will be processed in the original currency of purchase. Exchange rates and fees charged by payment processors are not our responsibility.

11. Contact Information

For refund requests or questions about this policy, please contact us:

NOVALUX GOODS LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Phone: +1 (307) 310-4105
Email: contact@novaluxgoods.online

We aim to respond to all refund requests within 24-48 hours during business days.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.