Refund Policy | Novalux

🛡️ 14-Day Money-Back Guarantee

Thank you for shopping with Novalux (operated by Novagoods). We want you to be fully satisfied with your purchase.

All payments for our products are securely processed by Paddle, our Merchant of Record, which handles billing, invoicing, tax, and refunds on our behalf.

1. Refund Eligibility

We offer a 14-day money-back guarantee on all digital products purchased from our website.

You may request a refund within 14 days from the original purchase date.

Refund requests are reviewed and processed in accordance with Paddle's Consumer Terms.

Paddle may decline refund requests in cases of suspected fraud, abuse, or if the request falls outside the allowed timeframe.

This policy does not affect your legal consumer rights.

2. How to Request a Refund

To request a refund, please contact our support team at:

📩 contact@novaluxgoods.online

Subject line: "Refund Request"

Please include the email used during checkout so we can locate your order quickly.

If your refund is approved, Paddle will issue the refund to your original method of payment within 5–7 business days.

3. Digital Product Rules

Since our products are fully digital and delivered instantly:

No physical return is necessary.
Once a refund is issued, your license to use the product is revoked.
You agree to delete all downloaded files from your devices.

By requesting a refund, you acknowledge these conditions.

4. Subscription Purchases (If Applicable)

If you purchase a subscription product, you may cancel at any time.

Refunds for recurring subscription renewals are generally not provided, unless required under consumer laws or approved by Paddle.

5. Paddle as Merchant of Record

All transactions on this website are processed by Paddle.

Paddle provides checkout services, handles taxes (VAT/GST), issues receipts, and manages refunds in compliance with applicable laws.

For more information, you can review Paddle's terms here:

https://www.paddle.com/legal/invoiced-consumer-terms

6. Contact Us

If you have questions about this Refund Policy, please contact us at:

📩 contact@novaluxgoods.online